vcv99 Terms and Conditions

1 General Provisions

Welcome to the vcv99 platform. These terms and conditions ("Terms") form a legal agreement between vcv99 ("Company", "we", "us") and the users of the platform ("player", "you", "your").

By using the vcv99 website, mobile platform or any other service, you are fully agreeing to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our platform.

These terms and conditions must be read together with our Privacy Policy and Responsible Gaming Policy, which form an inseparable part of these terms.

2 Eligibility and Age Limit

The following conditions must be met to use the vcv99 platform and open an account:

• You must be 21 years of age or older. Use of this platform by minors is strictly prohibited.
• You must not be a resident of any country or region where online gaming or betting activities are legally prohibited.
• One person may operate only one account.
• You are operating the account in your own name and not on behalf of any third party.
• You are of sound mind and are using this platform voluntarily.

3 Account Registration and Management

3.1 Registration Process

When opening an account at vcv99, you must provide accurate and complete information. The company reserves the right to cancel an account if false or misleading information is provided.

• The name, date of birth and contact information provided at registration must be accurate.
• Keeping your account password confidential is entirely your responsibility.
• Use a strong password to ensure the security of your account.
• Notify us immediately of any unauthorized use of your account.

3.2 Account Security

You are personally responsible for all activity on your vcv99 account. Sharing, selling or transferring your account to any other person is strictly prohibited.

3.3 Closing Your Account

You may contact our support team at any time to close your account. All pending transactions must be completed before the account is closed.

4 Account Verification

vcv99 carries out an account verification process to prevent fraud and ensure a safe environment. Identity verification may be required in the following cases:

• At the time of your first withdrawal request.
• For large-value transactions.
• If unusual activity is detected on the account.
• When protective verification is required.

For verification you may be required to submit valid government-issued identity documents such as a national identity card, passport or driving licence. The withdrawal process may be put on hold until verification is complete.

5 Deposit and Withdrawal Policy

5.1 Deposit Rules

The following methods can be used to deposit funds at vcv99: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for each method is ৳500.

• Deposited funds must come only from a payment account registered in your own name.
• Deposits made through third parties are not accepted.
• Deposited funds are generally credited to the account instantly.
• If there is a delay due to a technical issue, please contact the support team.

5.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests typically take 30 minutes to 3 hours to process.

• Withdrawals are available only for verified accounts.
• Withdrawal requests must be made using the same method used for the deposit.
• Withdrawals may be put on hold if the wagering requirements applicable to a bonus have not been met.
• Withdrawals may be held under investigation if fraudulent activity is suspected.

6 Bonus and Promotion Terms

6.1 Welcome Bonus

New members of vcv99 can receive a 150% bonus on their first deposit of up to ৳5,000. A 15x wagering requirement applies to this bonus.

• The bonus amount must be wagered 15 times before withdrawal.
• Once the bonus is activated, the wagering requirement must be met within a specified time period.
• A player may claim the welcome bonus only once.
• Wagering requirements may also apply to winnings derived from the bonus.

6.2 Ongoing Promotions

The terms and conditions of regular promotions and offers are published separately. Each promotion has its own rules and validity period, which must be read carefully before participating.

6.3 VIP Program

The vcv99 VIP program has four tiers — Bronze, Silver, Gold and Platinum. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.4% weekly cashback
• Silver — up to 0.8% weekly cashback
• Gold — up to 1.1% weekly cashback
• Platinum — up to 1.5% weekly cashback

Advancement to a VIP tier depends on continued active participation on the platform. The company reserves the right to change the VIP program rules at any time.

7 Gaming and Betting Rules

Casino games, slots, fishing games, sports betting and live casino are available on the vcv99 platform. Each game has its own applicable rules.

7.1 Fair Play Policy

All games are operated in accordance with fair play principles. The company ensures that game outcomes are technically secure and free from any external interference.

7.2 Technical Errors

If a game result becomes uncertain due to a technical error or system failure, the company reserves the right to cancel the relevant bet and refund the original amount. Payment of winnings obtained under such circumstances is not obligatory.

7.3 Betting Limits

Minimum and maximum bet limits are set for each game and betting market. These limits are clearly stated in the interface of each game. The company reserves the right to change betting limits as needed.

8 Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation:

• Opening or operating multiple accounts.
• Registering an account with false information.
• Abusing or manipulating the bonus system.
• Playing games using automated bots or software.
• Attempting to hack or tamper with any game or system.
• Illegal coordination or collusion with other players.
• Money laundering or illegal financial activity.
• Misconduct or threats directed at platform staff.
• Using third-party payment methods.

9 Privacy and Data Protection

vcv99 places the highest importance on protecting your personal information. Our full privacy policy can be found on our Privacy Policy page.

Your personal information is used for the following purposes:

• For account registration and management.
• For transaction processing and verification.
• For providing customer service.
• For relevant promotional communications (subject to your consent).
• For preventing fraud and abuse.

We keep your data secure using SSL encryption and advanced security measures. Personal information is not shared with third parties without your consent, except where required by legal obligation.

10 Responsible Gaming

vcv99 is fully committed to responsible gaming. We believe that gaming is a form of entertainment — it can never be a solution to financial problems.

You can use the following tools on our platform:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Bet Limit: Restrict the amount you bet within a set time period.
• Session Limit: Set the duration of each gaming session.
• Self-Exclusion: Suspend your account for a specified period.
• Reality Check: Receive reminders of your time and spending at regular intervals.

If you notice signs of gaming addiction or feel that gaming is having a negative impact on your life, please read our Responsible Gaming page and contact our support team.

11 Dispute Resolution

If you have any dispute or complaint, please follow the process below:

1. First, contact our support team via 24/7 live chat.
2. Describe the issue in detail and provide relevant information (transaction ID, date, amount).
3. Our team typically provides an initial response within 48 hours.
4. Complex matters may be escalated for review at a higher level.

We always strive to resolve disputes in a fair and transparent manner. Decisions are made after considering the information and evidence from both parties.

The company's decision will be considered final unless both parties agree in writing to a different arrangement.

12 Changes to Terms

vcv99 reserves the right to change, add to, or cancel these terms at any time. In the case of significant changes:

• You will be notified at your registered email address.
• A notice will be displayed on the platform.
• The effective date of the updated terms will be clearly stated.

If you continue to use the platform after the changes, you will be considered to have accepted the new terms. If you do not agree to the new terms, you may stop using the platform and request that your account be closed.

These terms were last updated in January 2026. To request a previous version, please contact our support team.